All of us at the Chamber/Bureau join in congratulating this year's Black Diamond Award recipients, presented by the Park City Area Lodging Association. I think you will find the winners inspiring!
Front of House: Darshan Belunze, Vail Resorts One guest wrote, "He was friendly to all, called us by name, asked the kids about their interests, helped with a bike problem - the best hotel staff member I've come across anywhere." Darshan's managers tell of three couples asking to speak to the manager – usually cause for worry. But all three said Darshan made their Park City trip memorable.
Back of House: Adrian Young, Goldener Hirsch Inn Her willingness to strip rooms and help in the F/B and Banquet departments make this rapidly rising Account Manager an admired role model. "The phrase "not my job" is not in her vocabulary," one colleague says. Adrian is always ready to help colleagues master complex company financial management – the go-to person for excellent advice.
Food & Beverage Front of House: Billy Cruz, The Chateaux Deer Valley "He made our stay!" "Amazingly awesome." Those customer comments show what it's like to encounter Billy Cruz at Stein Eriksen Lodge. His easy-going manner and welcoming smile "enhance each guest's experience," his managers say. Billy is a 'come in early and stay late' worker; his uplifting presence brightens everyone's day.
Food and Beverage Back of House: Brittney Lambson, Stein Eriksen Lodge "From day one, we knew Brittney was a key player," her colleagues say of this fantastic pastry cook. She has expanded her professional repertoire in just two years and was the creative force behind the new First Tracks Kaffe. An avid runner, Brittney joined coworkers in "Run With Ed," supporting local schools.
Housekeeper of the Year: Daniel Sanchez, Vail Resorts Daniel's reputation for laundry-area reliability at Grand Summit was tested last Christmas. The laundry was deluged, and management worried that rooms would not be ready. His colleagues say Daniel took control. "He cleared everything in the room," colleagues said, enabling seamless guest service. When Daniel's at work," we never worry," one coworker wrote.
Manager of the Year: Caleb Christian, The Montage Deer Valley A US Marine and outdoor enthusiast, Caleb was promoted from Security Officer to Compass Sports Assistant Manager and then to Security Manager. He has exceeded expectations at every step, supervising 40 seasonal associates, creating lifelong memories for guests and teambuilding activities for colleagues. A team player and leader, "nothing is beyond his ability," coworkers say.
Vendor of the Year: People's Health Clinic Many seasonal employees in Park City have no health insurance, a crisis worsened by the pandemic. PCH increased services to meet the challenge, becoming a 'vaccines for children' site, part of the Mass Vaccination Clinic at the Utah Film Studios, and offering a Small Business Testing Program that shortened quarantine time, saving approximately 16,800 work hours.
Double Black Diamond Award: Nathan Rafferty, Ski Utah A tourism and winter sports activities, Nathan always keeps Park City in mind. Serving with the Utah Tourism Industry Association and the Utah Office of Tourism, he and Ski Utah lead climate change policies, including the Utah Road Map that inspired the Utah Climate and Clean Air Compact. In addition, he helped resorts develop COVID-19 protocols, instrumental in Utah's record‐breaking 2020‐21 season.
On behalf of our nearly 1,000 members, we join the PCALA in congratulating these very deserving honorees!